Handcrafted with love in Australia 🇦🇺

Shipping Policy

Free Australian Shipping

At Hilda-Maria's Handmade Gifts, we're pleased to offer free standard shipping on all orders within Australia. We process and dispatch orders Monday through Friday, ensuring your handcrafted items reach you safely and promptly.

  • ✦ No minimum order value required
  • ✦ All items shipped from our workshop in Preston, VIC
  • ✦ Free shipping throughout Australia
  • ✦ Delivery via Australia Post or StarTrack
  • ✦ Standard delivery time: 3-7 business days
  • ✦ Order processing: 1-2 business days

Order Tracking

We understand the excitement of waiting for your handmade gifts to arrive. That's why we provide full tracking capabilities for every order:

  • Tracking number provided via email once your order is dispatched
  • Real-time updates through Australia Post or StarTrack tracking systems
  • Delivery notifications at key stages of transit

To track your package, simply click the tracking link in your shipping confirmation email or visit our website and enter your order number in the tracking section.

Delivery Timeframes

Our standard delivery timeframes are as follows:

  • Metropolitan areas: 2-4 business days
  • Regional areas: 3-5 business days
  • Remote areas: 5-7 business days

Please Note: During peak periods (such as holidays) or adverse weather conditions, delivery times may be extended. We'll always keep you informed of any potential delays.

International Shipping

Currently, we focus on serving our Australian customers and do not offer international shipping. We appreciate your understanding and hope to expand our shipping options in the future.

Special Handling

Our handmade candles and soaps require careful handling during transit. We take extra precautions in packaging to ensure your items arrive in perfect condition:

  • Custom protective packaging for fragile items
  • Temperature-controlled packaging when necessary
  • Eco-friendly cushioning materials
  • Sturdy outer boxes for maximum protection

Contact Us

If you have any questions about shipping or need to update your delivery information, please don't hesitate to contact us:

  • 📍 3 Bartlett St, Preston VIC 3072, Australia
  • 📞 +61 2 8236 5680
  • ✉️ sales@hilda-maria.com

* Shipping times are estimates only and commence from the date of dispatch. Delivery times may vary depending on location and circumstances beyond our control.